Privacy Policy

This Privacy Policy explains how Rose Casino (operated by Betable Limited) collects, uses, stores, and protects your personal data when you visit rosecasinouk.com or use our services. We are committed to safeguarding your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your information.

Information We Collect

We collect personal data that you provide directly to us, as well as data automatically generated when you use our website. The categories of information we may collect include:

Account Data: When you register, we collect your name, date of birth, email address, postal address, telephone number, and chosen username and password.
Payment Data: For deposits and withdrawals, we collect payment method details (such as debit card numbers, PayPal account information, or bank account details) and transaction history.
Identity Verification Data: To comply with UK Gambling Commission requirements, we collect copies of identification documents (e.g., passport or driving licence), proof of address, and, where necessary, evidence of payment method ownership.
Technical Data: We automatically collect your IP address, browser type and version, operating system, device type, and browsing behaviour on our site (pages visited, time spent, clicks).
Communication Data: If you contact our support team via live chat or email, we retain records of those communications.
Marketing Preferences: Where you have consented, we record your preferences for receiving promotional communications.

How We Use Your Data

We use your personal data for the following purposes:

To create and manage your account and provide access to our games and services.
To process deposits and withdrawals, and to verify your identity and payment methods as required by our licence.
To comply with legal obligations, including anti-money laundering checks, affordability assessments, and responsible gambling measures.
To communicate with you about your account, including transaction confirmations, security alerts, and support responses.
To improve our website and services through analytics and user experience research.
To send you marketing communications only where you have given explicit consent, and you may opt out at any time.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Performance of a Contract: Processing necessary to provide you with our services (e.g., account management, payments).
Legal Obligation: Processing required to comply with UK gambling regulations, anti-money laundering laws, and data protection laws.
Legitimate Interests: Processing for fraud prevention, network security, and direct marketing (where you have not objected).
Consent: Processing for cookies (except strictly necessary cookies) and for marketing communications where you have opted in.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse site usage. Cookies are small text files stored on your device. We use the following types:

Strictly Necessary Cookies: Essential for the website to function, such as session management and security. These cannot be disabled.
Performance Cookies: Collect anonymous information about how you use our site (e.g., pages visited, errors) to help us improve.
Functional Cookies: Remember your preferences, such as language and region, to provide a personalised experience.
Targeting/Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness, but only with your consent.

You can manage your cookie preferences through our cookie consent tool or by adjusting your browser settings. Disabling certain cookies may affect site functionality.

Cookie Type	Purpose	Duration	Consent Required
Strictly Necessary	Session management, security	Session or persistent (up to 1 year)	No
Performance	Analytics, site improvement	Up to 2 years	Yes
Functional	Remember preferences	Up to 1 year	Yes
Targeting/Advertising	Personalised ads, campaign measurement	Up to 2 years	Yes

We do not sell your personal data to third parties. We may share your data with the following categories of recipients for legitimate purposes:

Service Providers: Companies that process payments (e.g., PayPal, Trustly), provide identity verification services, host our website, or manage customer support. These providers are contractually bound to protect your data and use it only for agreed purposes.
Regulatory Bodies: The UK Gambling Commission, the Jersey Gambling Commission, and other applicable authorities, as required by law.
Fraud Prevention Agencies: Organisations that help detect and prevent fraud and money laundering.
Legal Advisors and Law Enforcement: Where necessary to comply with a legal obligation or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to confidentiality agreements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Typically:

Account data is retained for the duration of your account and for six years after closure (to comply with anti-money laundering and tax obligations).
Transaction records are kept for six years.
Marketing preferences are retained until you withdraw consent or object.
Technical data (e.g., IP logs) is kept for up to 12 months.

When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can request deletion of your data, subject to certain exceptions (e.g., legal obligations).
Right to Restrict Processing: You can ask us to limit how we use your data.
Right to Data Portability: You can request a transfer of your data to another organisation.
Right to Object: You can object to processing based on legitimate interests, including direct marketing.
Rights Related to Automated Decision-Making: You can challenge decisions made solely by automated means (e.g., affordability checks).

To exercise any of these rights, please contact our Data Protection Officer using the details in the “Contact Us” section. We will respond within one month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include:

SSL encryption for all data transmitted between your browser and our servers.
Firewalls and intrusion detection systems.
Access controls and staff training on data protection.
Regular security audits and penetration testing.

While we take every precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal data may be transferred to and processed in countries outside the UK (including the European Economic Area) where our service providers operate. We ensure that such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions from the UK Government. You can request details of these safeguards by contacting us.

Children

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided us with data, we will delete it immediately. If you believe we have inadvertently collected data from a minor, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a notice on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Data Protection Officer: Betable Limited, [registered address]
Email: [email protected]
Live Chat: Available 24/7 on our website
Postal Address: Betable Limited, [full postal address]

You may also contact the UK Gambling Commission or the Information Commissioner’s Office for independent advice.

Responsible Gambling and Data Privacy

We take responsible gambling seriously and integrate data protection into our player protection tools. When you set deposit limits, time-outs, or self-exclusion through your account, we process your data solely to enforce those measures. Our integration with GAMSTOP ensures that self-excluded players are not able to access our services. All such processing is carried out in compliance with UK data protection law and our licence obligations. For more information, please see our Responsible Gaming page.

Legal Age and Eligibility

By using our site, you confirm that you are at least 18 years old. We carry out age verification checks as part of our KYC process, which may involve processing your personal data through third-party verification services. If you are under 18, you must not use our services, and any data inadvertently collected will be deleted. Our full terms regarding eligibility are set out in our Terms & Conditions.